Events Desk: How can I add in a cancellation link in my event's email reminders?

Adding a cancellation link will allow your event's booking-agents to cancel their registration when you have sent out reminders to attend an event. 

Note: Cancellation is actioned on the Order ID. All guests under the Order ID will be cancelled.

The steps required are:

1. Check that your email is linked to the correct event. This step is critical, as it ensures that the link cancels booking-agents from the correct event, and not a past linked event. Steps on this can be found here.
   
   
    
2. In your email, use the Article Blocks 'Link' or 'Link Button' option to bring up the 'Links Menu'
   
   
    
3. In the Links Menu, view the 'Events' column. Select 'Cancel Link'.
   
   
    
4. Don't forget to add your Link Text that will be used for the Cancel Link, such as 'Click here to Cancel'
    
5. Once this is done, you will need to select participants in the publishing screen, and select the status group you'd like to send the email to - Note that participants must be REGISTERED in order to 'CANCEL'. 
   
   This article here will assist you with who to publish to depending on the communication being sent out.
   
   

Testing the cancellation function

Testing this functionality will require you to publish the email to yourself as an event booking-agent. The email will pick up your Order ID and allow you to cancel your registration via the cancel link.

Note: If you are testing the link in a live event with a large number of guests, mark yourself as "Attended" and ensure you publish the email to Add Participants > "Attended Guests". 
Please ensure that there are no other guests marked as "Attended" as they will also receive the email.