All logged-in users can access the Help button, located in the lower-right corner of the Swift Digital Suite, to search knowledge base articles or connect with our Customer Support Team via live chat.
If you don’t see the Help Widget in the Suite, it may be blocked by your browser due to privacy settings, website configurations, or specific network and security restrictions.
Troubleshooting:
- Clear cache and cookies: An outdated browser cache can sometimes prevent new content from loading correctly. Clearing the cache and cookies for your browser often solves the problem.
- Use an incognito window: A private or incognito browsing window will bypass cache and cookies, which may have become corrupted. If the help widget loads correctly, the user can clear their regular browser's cache and cookies to fix the issue.
- Disable tracking protection: Browser settings, like Firefox's "Enhanced Tracking Protection," can interfere with the widget's functionality. Temporarily disable this feature to see if the widget appears.
- Check for conflicting extensions: Browser extensions, particularly ad blockers, can block the widget's scripts. Try to disable any extensions or test with a different browsers like Google Chrome, Firefox, Microsoft Edge.
- Check the browser console for errors. The browser's developer console (accessible by pressing F12 or right-clicking and selecting "Inspect") can show specific errors.
- Network requests: Look for failed requests associated with
zopim.com,zendesk.com, or other Zendesk-related domains. - Console errors: Specific errors like
ERR_INSECURE_RESPONSEcan indicate a security problem.
- Network requests: Look for failed requests associated with
- Firewall or VPN. Some corporate firewalls or VPNs may block the necessary domains for the widget to load. Try to disable VPN temporarily and see if the widget will load.
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