What to do when the Save button and Save and Exit button aren't responsive?

The first steps you should try when something becomes unresponsive in the suite:

1. Performing a Hard Refresh on your Browser
2. Close the page and re-open in a new Window
3. Update your Browser
4. Change your Wifi Network
    

See more about performing a Hard Refresh here:

• Hard Refresh or Hard Reload and Empty Cache

Closing the browser, logging in and out of the Suite, Restarting the computer, deleting cookies does not perform the same type of refresh that this Hard Refresh/Reload action does. 

1. View your Swift Digital page
    

2. *Right click* anywhere on the page and select 'Inspect' 

   This will open the Inspector Window. (keep it open for the next step)

   

    

3. Find the page 'Refresh' button in your browser, and *Right click*. Select the 'Hard Reload/Refresh' or 'Empty Cache and Hard Reload' option.
    

   

    

   Please watch the video clip here. 

    

   SM-4478
   
   
    

   If you have questions please feel free to reach out to us at support@swiftdigital.com.au