MFA: VMFA03/VMFA08 - Incorrect one-time password. Please try again and provide a new one-time password

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Ash - Swift Digital Support Team
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As part of our ongoing commitment to strengthening security, Swift Digital has implemented Multi-Factor Authentication (MFA) to provide an additional layer of protection for your account.

MFA enhances account security by requiring a second form of verification beyond your password, helping to ensure that only authorised users can gain access.

This added security measure significantly reduces the risk of unauthorised access and plays a critical role in protecting sensitive information.

 


Common Troubleshooting Steps for Microsoft Authenticator Codes

1. Check Device Date & Time Settings

  • Ensure your mobile device’s date and time are set to automatic.
  • Incorrect time settings can cause generated codes to be invalid or out of sync.

2. Use the Most Recent Code

  • Authenticator codes refresh every ~30 seconds.
  • Always enter the latest code displayed and avoid using an older one.
  • If a code fails, restart the login process and try a new code.

3. Ensure the App is Updated

  • Check that the Microsoft Authenticator app is updated to the latest version.
  • Outdated versions can cause authentication failures.

4. Confirm the Correct Account is Selected

  • If multiple accounts exist in the app, ensure you are using the correct account/profile linked to Swift Digital Suite.
  • Remove and re-add the account if unsure.

5. Check Device Connectivity

  • Ensure your device has a stable internet connection (Wi-Fi or mobile data). 
  • Try to switch connection from Wi-Fi or Mobile data and (vice versa)
  • While codes can generate offline, connectivity issues may affect authentication flows.

6. Restart the App or Device

  • Close and reopen the Authenticator app.
  • Restart your mobile device to clear temporary issues.

7. Check Notifications & App Permissions

  • Ensure notifications are enabled and the app has required permissions.
  • Some authentication flows rely on prompts or background activity.

8. Clear Cache / Reinstall the App (if needed)

  • Clear the app cache (Android) or reinstall the app.
  • This helps resolve persistent bugs or corrupted data.

9. Re-sync or Reconfigure the Authenticator App

  • Remove the account from the app and re-add it using the QR code.
  • This can fix issues where the app becomes out of sync. 
  • Steps can be found below this guide. 


We recommend you delete/remove the existing MFA for Swift Digital Suite from your app and re-scan the QR Code. To get the QR Code on the log in screen, please reach out to your Administrators (your colleagues) to reset the MFA code. 


Steps to Delete/Remove and Re-Add Swift Digital Suite MFA from your Authenticator App

Microsoft Authenticator: 

1. From the app, on Swift Digital Suite code generator click on the > to see more options. 

 

2. Tap the Cog Icon on the upper right hand corner of the App. 

 

3. Tap the "Remove Account" from the screen and that should remove that existing MFA generator from your App. 



4. Tap the (+) icon on the upper right hand corner. 


 

5. Tap on arrow right > for Work or school account: 

6. Tap on Scan QR Code and Scan the QR Code that is on your Desktop Browser when logging in to Swift Digital Suite. 

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7. After scanning the QR Code, it will add Swift Digital Suite code generator on your App and will continuously generate codes. Type the code from the App on the "Next" screen. You have to type it in twice (whatever code is being generated from your app). Then that should take you to the Swift Digital Suite. 
 

 

Google Authenticator: 

  1. From the App, find the Suite Digital Suite code generator. Slide it to the left to see more options: 

     

2. Tap the Trash bin icon. 

 

 

3. Tap on Remove Account : 

 

 

4. Tap the Google (+) icon and click on Scan QR Code: 

 

 

5. Scan the QR code on your Desktop, it will add Swift Digital Suite code generator on your App and will continuously generate codes. Type the code from the App on the "Next" screen. You have to type it in twice (whatever code is being generated from your app). Then that should take you to the Swift Digital Suite. 
 

 


Note: Screenshots and instructions above may be different, depending on Device and App OS or version. Exact screenshots were taken from Google Chrome on Mac and iPhone 16 running on the latest IOS version and Google, Microsoft Authenticator versions. 

If you are having issues logging in using MFA, please reach out to us at support@swiftdigital.com.au

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