My email is breaking when I forward it

Forwarded emails can act a bit differently than regular emails you received. If you forward an email but it breaks, here's some background information and a workaround.

Many email clients will forward your HTML email and keep the formatting completely intact. However, some programs will break the code used to generate the original email, causing it to appear in the new recipient's inbox as a jumbled mess or raw code. In some cases, it's not even the email client that's breaking the forwarded email, it's the email server.

Email servers have been known to break or alter the email's underlying code, which can potentially destroy your email design. Because this happens on the recipient's end, Swift Digital can't do anything about this.

The Fix:

If you'd like to allow your subscribers to forward the email that they receive, we strongly recommend that you use our Forward-to-a-friend link.

To insert a hyperlinked text forward function use the Link button in any article block in your email:


More things to consider:

The presence of Dynamic Content Rules for content blocks in your email may affect how your email displays when forwarded. Be sure to acknowledge the "Display to all anonymous web users" check box for each block.
Read more about Dynamic Content and Forwarding Emails
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